If you see in a report that contacts have the status Waiting and no longer continue through the Automation, there is a way to start an automation again for these contacts. The description below is based on an automation consisting of a single step.
Automations with multiple steps?
If you want to re-trigger contacts in different steps, please follow the procedure below for each step and create a new automation from the selected step onwards. Feel free to contact support if you need help with this.
Steps
- Go to the Publisher in the Automations module.
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Retrieve the contacts you want to trigger again in an automation from the report of the published automation. You open the report by right-clicking and then clicking Report.
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In the report, click on the step that has stopped.
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Then, in the left column Properties you will see a heading Actions. Click the export button there.
- An Excel file will be generated. You will import this as a static list.
Make sure you filter out the contacts with the status Done from your export and therefore do not import them. - After importing the list, create a new automation.
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In the new automation, use the trigger: Specific date.
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In the trigger filter, select the static list you just imported.
- You will then have an automation that runs on the date and time you set, for the contacts in your list.